Lager 157 is one of Sweden’s most expansive fashion companies, with 93 physical stores and a fast-growing e-commerce business with high ambitions. Today, we are present in Sweden, Norway, Finland, Denmark, and Germany – and right now we are in an expansive growth phase, continuing to expand in both new and existing markets. We love real-life encounters, enjoy surprising our customers, and work hard to always deliver the best value for money.

JOIN US. WE ARE HIRING!

Team Lead Customer Sales & Support

Are you a natural leader, motivated by developing both teams and customer experiences? Do you have a background in service and sales, and are ready to take the next step in your career? Then we are looking for you to join us on our journey and take responsibility as Team Lead in our Customer Support team at Lager 157.

As Team Lead Customer Sales & Support, you will be a key player in our customer service organization. You will lead, coach, and motivate the team in their daily work, ensuring that we always deliver the highest level of service to our customers – via phone, email, chat, and social media. You will play a central role in driving progress, both for the team and the overall customer experience.

Your main responsibilities:

• Lead and develop the team in day-to-day operations.
• Ensure high service levels and a professional approach across all channels.
• Act as a link between customer service and other departments such as e-commerce, assortment, and retail.
• Monitor KPIs and work continuously with improvements.
• Drive projects and initiatives to develop processes and workflows.
• Participate in operational work when needed.

We are looking for someone who:

• Has previous experience in a team-leading role or customer service with responsibility.
• Is a communicative and confident leader who can inspire others.
• Has a strong sense of service and customer focus.
• Is structured, solution-oriented, and enjoys driving change.
• Speaks Swedish and English fluently.

It is highly meritorious if you:

• Have experience working in a company during a growth/expansion phase.
• Speak Finnish, German, or another Nordic language.

We offer:

• A key role in an expansive company in a strong growth phase.
• The opportunity to influence and develop both the customer experience and the team.
• A dynamic work environment at our headquarters in Gällstad.
• Varied tasks and excellent opportunities for further career development within Lager 157.

This is a full-time position, weekdays 8:00–17:00.
We review applications on an ongoing basis – apply today!